Sourcing Quality Materials
Premium Selection: We start with the finest yarn, sourced responsibly to ensure the highest quality and sustainability for our rugs.
Handcrafted with Care
Final Touches: Every rug undergoes a thorough inspection to meet our high standards. Once approved, it is carefully cleaned, packaged, and prepared for shipment to ensure it arrives in perfect condition at your doorstep.
Quality Assurance & Packaging
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Some kind words.
As a sneaker enthusiast, this rug is a dream come true. The design is spot on, capturing the essence of sneaker culture. It's a fantastic addition to my bedroom, adding both style and comfort. - Jake S.
The cat rug is absolutely adorable and fits perfectly in my living room. It's not only a cute addition but also very soft and comfortable. My cat loves lounging on it as much as I do! - Alice M.
You can tell this rug was made with a lot of care and attention to detail. The hand-tufted design adds a touch of elegance to our dining room, and it's holding up wonderfully even with daily use. - Melissa Prinscki
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Return and Refund Policy
- Timeline and Contact: Initiate returns within 7 days of receipt by emailing us at therugcasa@gmail.com.
- Nature of Defect: The company will assess the defect and determine whether to offer a replacement or a refund.
- Conditions for Return: Ensure tags are intact, product is unused, and provide clear photos of the defect and order number.
- Damage by Logistics: Refunds applicable for damage during shipping.
- Unpacking Video Requirement: Kindly provide an unpacking video upon receipt for smoother resolution.
At Rug Casa, your satisfaction is our priority, and we are committed to addressing your concerns promptly and effectively.
Shipping Information
- Shipping Cost: Enjoy FREE SHIPPING on all our rugs.
- Processing and Delivery Time: Estimated at 2-3 weeks for manufacturing and shipping, applicable across all locations within India.
We prioritize timely delivery and product quality, ensuring your rugs arrive in pristine condition to enhance your space.
Order Change or Cancellation
- Cancellation Within 48 Hours: Cancel your order within 48 hours of placing it by emailing us at therugcasa@gmail.com with your order number.
- Cancellation Process: Our team will acknowledge and initiate the cancellation process, refunding the full amount immediately upon confirmation.
- Contact Email: For cancellations or inquiries, contact us at therugcasa@gmail.com.
Note: Orders cannot be cancelled after the 48-hour window has elapsed.
At Rug Casa, we aim to ensure a smooth and efficient process for all your orders.
Customization
- Via Email: Email us at therugcasa@gmail.com with your design and size preferences for personalized assistance.
- Instagram Direct Message: Connect with us on Instagram @rug.casa and send a DM with your design details.
- Website Submission: Visit our website and select "Customization" to submit your custom order request.
Expect prompt responses within 24 hours from our dedicated team.
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